Frequently Asked Questions

    Find answers organized by topic. Each section covers a specific area of Command Center.

    What is CrashHQ?

    What crash management software is, how CrashHQ works, and who it's for.

    Getting Started

    Account setup, onboarding, and your first repair order.

    Pricing

    Plans, billing cycles, and payment methods.

    Online Booking

    Branded booking pages, QR codes, and Easy Access sharing.

    AI Analytics

    Chat-to-chart dashboards, quick queries, and data exports.

    WiFi Geofencing

    IP-based time clock restrictions and shop network setup.

    QuickBooks

    Export modes, item mapping, and connection setup.

    Payments

    Credit card, check, and cash payment workflows.

    Customer Portal

    Token-based status links and what customers can see.

    AI Brain

    Draft emails, scripts, insights, and prompt templates.

    Exception Rules

    Built-in rules, severity levels, and admin management.

    Scheduling

    Work assignments, AI scheduling, and technician calendars.

    Teams & Employees

    Team invites, roles, tech clock, and timesheets.

    Repair Orders

    Creating, tracking, and documenting repair orders.

    Check In & Forms

    Check in workflows, photo capture, and checklists.

    KPIs & Reporting

    Dashboards, goals, and performance reports.

    Parts & Production

    Parts ordering, invoice posting, production tracking, and estimates.

    Mobile

    PWA install, push notifications, and on-the-go use.

    Security

    Access controls, exception rules, and insurance coordination.

    Communications Add-On

    SMS, MMS, Voice AI pricing, requirements, and coming-soon timeline.

    Troubleshooting

    Feature access, connections, and common issues.