1. Introduction
Command Center ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our collision repair shop management platform, including our website, application, and related services (collectively, the "Service").
2. Information We Collect
We may collect the following types of information:
- Account Information: Name, email address, phone number, company name, and billing information when you create an account or start a trial.
- Shop Data: Repair orders, scheduling data, employee time tracking, production board information, and other operational data you enter into the Service.
- Payment Information: Credit card and billing details processed securely through our third-party payment processor (Stripe). We do not store full payment card numbers on our servers.
- Usage Data: Log files, device information, browser type, IP address, pages visited, and feature usage analytics.
- Customer Data: Information about your customers that you input into the Service, such as vehicle owner names, contact details, and vehicle information.
3. How We Use Your Information
- Provide, maintain, and improve the Service
- Process transactions and send billing-related communications
- Send you technical notices, updates, and support messages
- Generate AI-powered insights and analytics for your shop operations
- Monitor and analyze usage trends to improve user experience
- Detect, prevent, and address technical issues or security breaches
- Comply with legal obligations
4. Data Sharing & Disclosure
We do not sell your personal information. We may share your data with:
- Service Providers: Third-party vendors who assist with payment processing, hosting, analytics, and customer support.
- Estimating Integrations: When you connect third-party estimating systems (e.g., CCC ONE, Mitchell, Audatex), data is shared as necessary for integration functionality.
- Legal Requirements: When required by law, regulation, or legal process.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
5. Data Security
We implement industry-standard security measures including encryption in transit (TLS/SSL) and at rest, access controls, regular security audits, and secure cloud infrastructure. While we strive to protect your information, no method of electronic transmission or storage is 100% secure.
6. Data Retention
We retain your account and shop data for as long as your account is active or as needed to provide the Service. Upon account cancellation, we will delete or anonymize your data within 90 days, unless retention is required by law. You may request data export at any time before cancellation.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access and receive a copy of your personal data
- Correct inaccurate or incomplete information
- Request deletion of your personal data
- Object to or restrict processing of your data
- Data portability — receive your data in a structured, machine-readable format
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at privacy@commandcenter.com.
8. Cookies & Tracking
We use essential cookies to keep you logged in and maintain your session. We may use analytics cookies to understand how the Service is used. You can manage cookie preferences through your browser settings.
9. Children's Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the revised policy.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Command Center
Email: privacy@commandcenter.com